Shipping Policy

 Order Processing

  • Efficiency First: All orders are processed within 1–3 business days.

  • Schedule: Please note that orders are not processed on weekends or public holidays to ensure our team is refreshed and ready to serve you during the week.

 Delivery Timelines

  • Standard Delivery: You can expect your package within 3–7 business days, depending on your delivery location.

  • Peak Periods: During sales or holiday seasons, delivery might take slightly longer. We appreciate your patience during these busy times.

 Shipping Charges

  • Calculated at Checkout: Shipping costs are determined based on your order size and destination at the time of purchase.

  • Promotions: Keep an eye out for special promotions—free shipping may be available on selected orders or during seasonal events!

 Order Tracking

  • Stay Updated: Once your order is dispatched, a tracking number will be sent directly to your email.

  • Live Tracking: You can monitor your shipment’s progress at any time through our website.

 Returns & Refunds Policy

 Return Eligibility

At Ghani’s Mart, we want you to be 100% satisfied. We accept returns under the following conditions:

  • The product was received in a damaged or defective state.

  • The wrong item was delivered to you.

  • The item remains unused, unwashed, and is in its original packaging.

 Return Request Window

  • 7-Day Policy: To initiate a return, please contact us within 7 days of receiving your package.

Non-Returnable Items

We cannot accept returns for:

  • Items that show signs of use or have been damaged by the customer.

  • Products missing their original tags, seals, or packaging.

  • Clearance or “Final Sale” items.

 Refund Process

  • Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Method: Approved refunds are credited back to your original payment method.

  • Timeframe: Please allow 5–10 business days for the transaction to reflect in your account.

Exchange Policy

  • If you receive a defective or incorrect item, we offer direct exchanges. Simply reach out to our support team, and we will handle the logistics.

 Need Assistance?

If you have any questions regarding your shipment or need to start a return, our team is here to help: