Returns Policy

 Return Eligibility

At Ghani’s Mart, we want to ensure you are happy with your purchase. You can request a return if:

  • The item is damaged or defective upon arrival.

  • You received the wrong product (different from what you ordered).

  • The item is unused, in its original condition, and in its original packaging.

 Return Request Time

  • 7-Day Window: Returns must be requested within 7 days of receiving your order.

  • Please note that requests made after this period may not be eligible for processing.

 Non-Returnable Items

We cannot accept returns for:

  • Used, worn, or washed items (especially in Fashion and Women’s wear).

  • Products that have been damaged by the customer.

  • Items returned without their original tags or packaging.

  • Items purchased from the Sale or Clearance sections.

 Exchange Policy

 Exchange Eligibility

We are happy to offer an exchange if:

  • The item is defective or was damaged during transit.

  • The wrong product was delivered to you.

 Exchange Process

  1. Contact Support: Reach out to our team with your order number and details.

  2. Verification: Share clear images of the product and its packaging for verification.

  3. Approval: Once your request is approved, we will guide you through the step-by-step exchange process.

 Return Shipping

  • Shipping Costs: Customers may be responsible for return shipping costs.

  • Our Responsibility: If the product is defective or incorrect, Ghani’s Mart will cover the shipping cost.

  • Security: We strongly recommend using a trackable shipping method to ensure the package reaches us safely.

Processing Time

  • Returns and exchanges are typically processed within 5–10 business days after we receive the item.

  • You will be notified via email or phone once your request has been completed.

 Contact Us

If you need any assistance with your return or exchange, our support team is ready to help: